ART OF THE JOURNEY

FAQ

Have a question? Select from the list below for a quick answer!

Sizing

Ordering

Shipping

International Shipping

Sizing

I've looked at the sizing chart, but I'm still not sure what size to order. What should I do if I think I'm between sizes?

People come in all shapes and sizes - that's what makes us all unique! But, if after looking at the sizing chart you're still unsure what size you are, please feel free to email our office at sales@kakadutraders.com.au - otherwise we recommend the following:
  • For vests, jackets and coats, the best thing to do get the next size up. As these items are designed to be worn over other clothes, slightly bigger means that you can layer up and still be comfortable. It also guarantees a full range of motion which is really what you want!

  • For shirts, follow our size charts as best as you can - more than likely your concern will be focused on sleeve length vs chest and really this is your call. For over shirts we recommend that you choose based on chest size and for regular shirts, your best bet is to follow sleeve length - that is unless your looking at a short sleeve shirt!

  • For pants, it is definitely to do with waist size. Choose the size that goes follows your waist measurement - if the leg length is too long it is easy to get it taken up. If the leg length is too short then your best bet would be to get the next size up.

  • Hats - definitely better to go a bit larger if you're feeling unsure. It is easy to add a little extra padding than stretching a hat out! 

Ordering 

Will I get an order confirmation?
Of course! As soon as you place an order, you will receive an email to the address you entered confirming your purchase. Occasionally these emails end up in the spam folder so please check there if you do not receive any notifications within a few hours of your order. Please email sales@kakadutraders.com.au if you still can't find it after checking spam.

Will I get tracking information for my order?
It usually takes one business day to process and pack your order, and once it leaves the warehouse you will receive an email with a tracking number or confirmation of shipping so that you can look out for your gear. Occasionally these emails end up in the spam folder so please check there if you do not receive any notifications within a few days of your order.

How do I know if what I ordered is in stock?
We do our best to make sure that the stock is up to date on the website, however occasionally there are maybe some inaccuracies. If an item that you order is out of stock then we will notify you as soon as we process the order.

What if I order a few things and one of them is on backorder?
If an item is on backorder, we will contact you as soon as we process the order so that you can decide what you would like to do - but no matter what, you will not be charged any additional shipping.

Payment Options

What payment methods do you accept?
We accept all credit cards including:
Visa, MasterCard and American Express
We also accept these digital payment options: 
PayPal, Afterpay and Zip Payments
If you would prefer to pay by other methods, please contact out office on (+61) 02-9709-3555
I have a coupon code. Where do I enter it to get the discount?
To take advantage of one of our super specials, simply enter the associated coupon code when you checkout and the discount will be applied, that's it - easy as!


Shipping

When will my order arrive?
Shipping time will depend on the method chosen plus up to one business day for order processing. We ship via Australia Post from our Sydney office via Parcel Post and delivery is dependent on where you live - metropolitan areas on the east coast can expect their order within 2-4 days and the west coast approximately 7 days. If you need a specific delivery date, please do not hesitate to contact the office on (+61) 02-9709-3555

International Shipping

Delivery times:

Delivery times for international orders are merely an estimate for metropolitan areas and largely depend on the country being shipped to. You may experience prolonged delays due to random customs checks outside of our control. For more information, see Australia Post’s International Post Guide or you can check out delivery times to your country here 

In order to receive your purchase as quickly as possible, we recommend  international customers select the International Express option as they are prioritised. 

Order Tracking:

All international orders are shipped via Australia Post unless organised otherwise. You will receive an email confirmation with your tracking number once your order is dispatched (check your spam folders. Orders can be tracked at http://auspost.com/track

Please note that you can also use the tracking number provided on your local postal service website as they will ultimately be delivering your order once it arrives in your country. Click here to find your country's postal service tracking.

Duties & Taxes:

All international orders are exempt from Australian GST (10%). Prices are as marked.

Please note any order purchased from kakaduaustralia.com and shipped to a destination outside of Australia may be subject to import taxes or duties in the country where the order is delivered. As the recipient, you are the importer and must comply with all applicable laws and regulations. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.


My Ship-to country is not showing at checkout - how can I order?

We use Australia Post to ship worldwide however there are some countries where we have had issues with delivery but all is not lost! If you would like to order but your country is not on the list you can still get Kakadu products, just send an email to: sales@kakadutraders.com.au